Effective Date: 06 Jan 2025
Forrest Bins is committed to protecting your privacy and ensuring compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable Queensland privacy laws, including the Information Privacy Act 2009 (Qld). This policy outlines how we collect, use, disclose, and protect your personal information to ensure both transparency and compliance.
Who We Are
Forrest Bins is a skip bin hire service provider operating in Queensland, Australia.
- Website: https://forrestbins.com.au
- Contact:
- Phone: +61 430 922 418
- Email: info@forrestbins.com.au
- Address: PO Box 2175, Graceville East, QLD 4075
By using our services or accessing our website, you agree to the terms outlined in this Privacy Policy.
Collection of Personal Information
We only collect personal information that is reasonably necessary for the provision of our services or to comply with legal obligations.
Types of Information Collected:
- Contact Details: Name, phone number, email address, and physical address.
- Booking Information: Details provided when making inquiries or bookings.
- Payment Information: Credit card or other payment details (processed securely by third-party providers).
- Website Data: IP addresses, browser details, and cookies for analytics and security purposes.
- Comments and Media: Information provided when leaving comments or uploading content on our website.
Sensitive Information:
We do not intentionally collect sensitive information (e.g., health, racial, or political information). If such information is provided voluntarily, we will handle it in accordance with applicable laws.
Use of Personal Information
Your personal information is collected and used for the following purposes:
- To process bookings and payments.
- To provide requested services, including skip bin delivery and collection.
- To respond to inquiries and provide customer support.
- To comply with legal and regulatory obligations.
- To monitor website performance and ensure security.
We do not use personal information for purposes unrelated to the provision of our services unless consent is provided.
Disclosure of Personal Information
We will only disclose your personal information under the following circumstances:
- Third-Party Service Providers: For processing payments, IT services, or skip bin logistics. These providers are bound by confidentiality obligations.
- Legal Requirements: When required by law or regulatory authorities.
- Protective Measures: To protect our rights, property, or safety, as permitted by law.
We will not sell, rent, or trade your personal information to third parties under any circumstances.
Storage and Security
We take reasonable steps to safeguard personal information, including:
- Storing data on secure servers with restricted access.
- Using encryption and secure payment gateways.
- Regularly reviewing and updating our security measures.
If a data breach occurs, we will comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act and inform affected individuals where required.
Cookies and Website Data
Our website uses cookies to enhance user experience and for analytics purposes.
- Cookies: Temporary cookies may be used for session management and convenience (e.g., remembering login details).
- Third-Party Content: Embedded content (e.g., videos or articles) may collect additional data governed by the privacy policies of the originating sites.
You can manage cookie preferences through your browser settings.
Your Rights
Under Australian and Queensland privacy laws, you have the right to:
- Access Your Information: Request access to the personal information we hold about you.
- Correction: Request corrections if the information is inaccurate, incomplete, or out of date.
- Deletion: Request deletion of your information, subject to legal retention requirements.
- Complaint: Lodge a complaint if you believe we have breached this Privacy Policy or applicable laws.
To exercise these rights, contact us at info@forrestbins.com.au. We will respond to all inquiries within a reasonable timeframe.
Retention of Personal Information
We retain personal information only as long as it is necessary for:
- The purposes for which it was collected.
- Compliance with legal and business obligations.
When no longer required, we securely destroy or de-identify the information.
Legal Disclaimers and Liability Protection
- No Warranty for Third-Party Services: Forrest Bins is not responsible for the privacy practices of third-party websites or services linked to from our website.
- No Responsibility for User Actions: Users are responsible for ensuring that any media or information uploaded to our site complies with privacy and copyright laws.
- Limitation of Liability: Forrest Bins will not be liable for indirect or consequential damages arising from the use of our services or website, except where required by law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operations. Any updates will be posted on our website with the effective date. Your continued use of our services after updates are posted constitutes acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: info@forrestbins.com.au
- Phone: +61 430 922 418
This Privacy Policy ensures Forrest Bins complies with relevant Australian and Queensland laws while protecting user privacy and limiting liability effectively.